Any refund must be paid out in the same way the ticket was paid for. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Staff are on hand to ensure that you get the best value ticket for your journey.". Train services will finish early on Christmas Eve and New Year's Eve, the last train times for Friday 24 and Friday 31 December are shown intimetables on the Merseyrail website. A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. Your interactive, shareable online planner & guide to great days out. In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. Smartcard Validator: Yes. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. One ECHO reader commented: "Same thing happened to me last week. var dateObj = new Date(document.lastModified) "There are also Ticket Vending Machines at 19 Merseyrail stations. Save 61% on average when you buy in advance. On the opposite side the current system keeps people employed. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. When you buy an advance ticket you will be told if there are any conditions affecting exchange or refunds. Use the A to Z index below to search our stations. Ticket Office Hours Saturday - 05:29 to 00:12. Sunday - 07:43 to 00:37. Longitude -3.010914905. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines. The Ellesmere Port/Chester platform has no disabled access. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. Compartilhar isto. Ticket machine(s) Cab4you taxi booking; Secure Stations' status; If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. We understand that we are all trying to adjust to the new normal. New Year's Eve -Train services finish early. From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. There are other newsletters available too if you want them as well. Please click here for contact details and more information. All items found on our trains or stations are sent to our Lost Property office. For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me Disused line. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. The station has secure storage for 30 cycles. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. "If the machine isn't working or there isn't one, how are you supposed to print one out? Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. It's free, easy and takes no time at all. var date = dateObj.getDate() It means you only have to queue up at the ticket office once and you can travel multiple times. Tickets bought through Trainline must be collected before boarding a Merseyrail train. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Ticketing Hours. Definitely puts me off travelling by rail when this is the attitude. please contact our Customer Relations team here. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. "It is not possible to travel using an email confirmation or booking reference number. Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. Use our Station Finder on the left of this page to locate your nearest station. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. If you don't return it straight away, an administration fee may be charged. Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. We'd rather run the service than have to cancel trains. Let us know in the comments below. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. Welcome to the Itinerary Planner. Perfect for anybody now working from home for a couple of days a week. Latitude 53.37289259. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. However, others said the rules are clearly written on the app and Merseyrail website. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. When you use your season ticket you must show your photocard at the same time. Look out for Advance tickets, as these tend to be cheaper when they're first released. It looks like there are over a thousand stations with no ticket machine. Once in Liverpool, there are plenty of attractions to see. You are here: information > Product Catch All > Merseyrail. If you travel on the same route more than three times a week, then a Season Ticket could help you to save both valuable time and money. Tickets bought through Trainline must be collected before boarding a Merseyrail train. For example, if you paid by credit card, your refund will go back on to your credit card. Children can travel free of charge up to the age of 5. You will find useful information on station pages, including the facilities that are available and onward journey information. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up It's best to check your tickets when you buy them. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Green Lane railway station. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. Travelling with Merseyrail? Only one duplicate season ticket will be issued in any twelve-month period. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. Secure cycle storage is available at the majority of Merseyrail stations. Christmas Eve -Train services finish early. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. Latitude: -33.6767594. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . Platform to train ramps are available at all stations with assistance from Merseyrail staff. A self-serve ticket machine is also provided in the booking hall.