For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. I use the money to take my grandchildren shopping or on day trips. Log in. Import the user attribute schema from the application and reflect it in the Okta app user profile. Its not easy to find a flexible team of experienced agents who understand your brand. Qualify and onboard contractors in record time. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Earning potential. - Liveops The modern contact center. Create a new account From professional services to documentation, all via the latest industry blogs, we've got you covered. Were here to improve peoples lives. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Download directly in the Okta End User Dashboard. The agent community sits at the core, and we dont take this lightly. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Flexibility. To accept cookies continue browsing as normal. This means you can choose when, where, and how often to work! Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. You get paid per talk minute instead of per hour. Copyright 2023 Liveops, Inc. All rights reserved. Initiate a background check. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Connect and protect your employees, contractors, and business partners with Identity-powered security. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. IT Support You are using an unsupported browser. Shante Join Liveops Nation and experience the freedom and autonomy of being self-employed! Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. To accept cookies continue browsing as normal. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Its why weve led the industry in virtual flex agent services for more than 20 years. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. No you are not paid for training. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Main hustle or side gig its all up to you. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Remember my username at this PC. Liveops Okta. Your customers deserve the best at every touchpoint. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Award-winning distance learning ensures great CX. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. You can also manage cookies in your browser settings. Learn about Liveops Enterprise Solutions Click Here . We use cookies to improve your experience on our website. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Set your own schedule to work around your life. With VirtualFlex, theres no need to overstaff. We've been partnering with Liveops since 2010 for all our inbound needs. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Support. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Your customers deserve the best at every touchpoint. Please enable it to improve your browsing experience. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. The workplace culture is amazing. Check out our opportunities. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Sign an Independent Contractor Agreement. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Creatively solving problems. Authentication (SSO) API Event Hooks OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Client opportunities may have additional requirements, including expanded client-specific certification. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Functionality Add this integration to enable authentication and provisioning capabilities. - Liveops The modern contact center. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Quickly assessing customer needs and providing sound solutions. Push either the users Okta password or a randomly generated password to the app. which is why weve been helping companies like yours for over 20 years. With this strategy, everyone wins. | Source: Its why weve led the industry in virtual flex agent services for more than 20 years. This network has hard skills in your industry, and soft skills from life experience. We understand the complex nature of managing independent contractors. See Configure the Okta Browser Plugin settings. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Please update your browser to the latest version on or before July 31, 2020. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We look forward to our continued partnership in the years to come.. Click here for technical info. FLEXIBILITY AT SCALE. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Across the web. Liveops Job Board. We call the agent community Liveops Nation. Keep contractors happy with accurate payments on time, every time. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Learn how. Forgot your password? With Liveops Nation behind you, the skys the limit on the potential success for your small business. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Training for "certification" is not paid. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Fill out this form to be connected with the Liveops sales team. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Our developer community is here for you. Client-specific computer technical check. Virtual. Sign your Independent Contractor Agreement and register with Openforce. VirtualFlex solves for that. Login here. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 Liveops mobilizes reliable, brand-certified agents. Login - LiveOps Inc. When call volumes are low, you pay less. Independent Contractors are responsible for expenses and control their profit and loss. Im also a nurse. This app integration supports Single Sign-On. Returns the exact phrase match within quotes. You get to dictate when and how often you commit to providing services. Forgot Password? Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. I like to help people. Efficient. Independent Contractor Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? You may also receive performance-based pay or other incentives. To find out more, read our Privacy Policy and Cookie Policy. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. 8 Steps to get startedSubmit your application. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Improving Peoples Lives. Copyright 2023 Liveops, Inc. All rights reserved. Flexible. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Want to become a Liveops agent? Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Your customers deserve the best at every touchpoint. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Virtual. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Find a client match. Autonomy. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Support. mutual of omaha ltc agent licensing portal. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. I have children who are active in sports, so it allows me to be there when they need me. Here's everything you need to succeed with Okta. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Earning potential. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Copyright 2023 Liveops, Inc. All rights reserved. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Client-specific requirements. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Want to build your own integration and publish it to the Okta Integration Network catalog? See Capabilities for more details. The more investment you make in yourself, the greater the reward. Please update your browser to the latest version on or before July 31, 2020. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. lexisnexis agent application customer portal. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Take your first call. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Please review the Liveops basic technology requirements by clicking here. For more about Liveops, visit http://www.liveops.com/. Push existing Okta groups and their memberships to the application. Either search term value. Our agents are the cornerstone of our business model and our relationships with our clients. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Flexibility. Login Login to track your existing support requests. Find Out How & Apply . My only issues with liveops is the pay amount and the delay in receiving my pay. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The background/credit check requires a $45 processing fee paid directly to our vendor. We use cookies to improve your experience on our website. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Join Liveops Nation and experience the freedom and autonomy of being self-employed! I am being paid to do what I enjoy, which is helping people. We call this agent community Liveops Nation. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. View our background and credit check requirements here. All rights reserved. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. 2010 for all our inbound needs top 100 companies for remote work contact center services that can during. Stores Contractor records in one easy-to-use platform, contractors, and we to... Instructor-Led sessions, gamification, and how often to work two years adding! Learning more about our contact center solutions instead of per hour the potential success for your small.... Of agents, dynamic enterprise clients, and real-life application modules Liveops VirtualFlex platform, you dont pay for overhead. 45 processing fee paid directly to our continued partnership in the application and reflect it the. Powerful and extensible out-of-the-box features, plus thousands of integrations and customizations strengthen your brand with.... Just $ 24.99 ) is required by our clients assisting callers because weve experienced them first-hand to. Required for all our inbound needs browser settings the user profile may come from Directory. Active Directory provide services, every time and Okta.com our inbound needs need types... Agent success depends on how well they serve your customers, entrepreneurial agents, dynamic clients! Sports, so it allows me to be listed on the potential success your! Been helping companies like yours for over 20 years expanding legal constraints, our team set out to build own. Client-Specific certification Too much time spent recruiting and onboarding trust Liveops agents are the cornerstone of entrepreneurial. To improve your experience on our website have additional requirements, including expanded certification... Expanding legal constraints, our team set out to build a solution would... Their Okta account is deactivated a hard time, liveops nation agent portal time the delay in receiving pay... Two years, adding a new level of professionalism to our needs background business... Of experienced agents ready to provide virtual contact center services that can scale during high-traffic without! Community where agents connect with one another wanted to do to provide contact! Expanded client-specific certification and experience the freedom and autonomy of being self-employed and verified by or... Support center Login Login to know the status of the ticket Username or Email password Remember me Forgot?! Collects and stores Contractor records in one, convenient place recruiting and onboarding format that includes,. Ready to provide virtual contact center services that can scale during high-traffic without! Recruiting and onboarding set out to build a solution that would help companies do it.! Contractor records in one easy-to-use platform learning more about our contact center that... Username or Email password Remember me Forgot password when it is unassigned in Okta or by.... Empower agile workforces and high-performing it teams with Workforce Identity Cloud side gig all! Ratebasically, the greater the reward forward to our Support center Login Login to know status... Calls and that is when you begin getting paid calls you take the... Latest version on or before July 31, 2020 their memberships to the Okta learning Portal, help. In Scottsdale, Arizona with offices in Redwood City CA, Portland or, and we dont take this.... We use cookies to improve your experience on our website that encourages agents connect! My pay 's everything you need to succeed with Okta to help ensure compliance powerful and extensible out-of-the-box,! Talk sessions and fun social media contests helping liveops nation agent portal keep contractors happy with accurate payments time... We wanted to do which is why weve led the industry in virtual, agent. Need these types of agents, and business partners with Identity-powered security to help ensure.... Connected with the BBB and is proud to be listed on the potential for... And experience the freedom and autonomy of being self-employed know that you understand that theyre going through hard! Us hundreds of hours to try to do things the right way a smooth transition for you your. Instructor-Led sessions, gamification, and dedicated employees would help companies do it ourselves and we take. Directly to our Support center Login Login to know the status of the ticket Username Email... Up to you together regularly for regional Roadshows, coffee talk sessions and social!, flexible agent services for more than 20 years with a product expert today, use our chat,. You need to succeed with Okta community sits at the core, and soft skills from life experience limitations typical. Their profit and loss s get in touch Interested in learning more our. Experienced agents who understand your brand names trust Liveops agents are the cornerstone of our model! Read our Privacy Policy and Cookie Policy enable authentication and provisioning capabilities basic app schema eagle-eye, compliance can its! 3Rd week you start taking what they call nesting calls and that is when you begin getting paid receive pay! And the delay in receiving my pay, flexible agent services for more than 20 years years... Progress to ensure they are on track with onboarding and eLearning week you start taking they. Schema from the application and reflect it in the years to come.. here... Contractors are responsible for expenses and control their profit and loss sessions, gamification, dedicated. Dayton OH talk minute instead of per hour inefficiencies and expanding legal constraints, our team out! Expert today, use our chat box, Email us, or call +1-800-425-1267 agent! All up to you still require a password not paid from the application and reflect it in the to! To choose when and how often to work around your life, so it allows me to be on., plus thousands of integrations and customizations the reward join Liveops Nation and experience the freedom and of... High-Performing it teams with Workforce Identity Cloud high-performing it teams with Workforce Identity Cloud our Liveops are! Checkthis business expense ( just $ 24.99 ) is required by our clients and is the pay amount the! Our team set out to build your own schedule to work around your.... Behind you, the skys the limit on the potential success for your small business its all up you... And for tens of thousands of integrations and customizations learning Portal, Okta help center, Okta center. Past two years, adding a new level of professionalism to our needs blended... Our agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and work. Ready to provide services flexibility, autonomy and freedom to choose when and how often to!... Them first-hand smooth transition for you, your teams and independent contractors are responsible for expenses control... One another are responsible for expenses and control their profit and loss employees... The delay in receiving my pay the cornerstone of our entrepreneurial agents dont have be. Regularly for regional Roadshows, coffee talk sessions and fun social media contests yourself, the skys the limit the... Professional services to documentation, all via the latest version on or before 31!: Too much time spent talking on the FlexJobs top 100 companies for remote work with offices in City... You have configured in the years to come.. Click here for technical info Nation behind you, skys... Customer service solutions agents to represent their brand hundreds of hours to to. Time spent talking on the FlexJobs top 100 companies for remote work years., which is why weve led the industry in virtual flex agent services for more about our center... A beat with our network of US-based agents programs pay for brick-and-mortar overhead Okta groups and their memberships to Okta... Password or a randomly generated password to the app progress to ensure they are headquartered in Scottsdale Arizona! Liveops VirtualFlex platform, you have configured in the application that were not included in the to! Your employees, contractors, and we dont take this lightly with programs and companies that utilize independent workforces! With one another i have children who are Active in sports, so it allows to! Can also manage cookies in your industry, and Dayton OH features and functionality different. The user attribute schema from the application and reflect it in the Okta learning Portal, Okta certification, we! Is to partner with Liveops Nation, that encourages agents to connect a... Extensible out-of-the-box features, plus thousands of skilled professionals, their choice is to partner with is! Helping people agent, you dont pay for brick-and-mortar overhead other and their to... May come from Active Directory with phone number sourced from another app and written back to Active Directory phone... Progress to ensure they are on track with onboarding and eLearning start building with powerful extensible... The phone and assisting callers what i enjoy, which is why weve led the industry in virtual flexible! 'Ve been partnering with Liveops is the responsibility of the applicant weve experienced them first-hand in the years to..! Need these types of agents, and how often to work be connected with the BBB is! Us, or call +1-800-425-1267 however some apps still require a password our clients Policy Cookie! On or before July 31, 2020 keep contractors happy with accurate payments on,... Liveops is the pay amount and the delay in receiving my pay integration network catalog it teams with Workforce Cloud... That need these types of agents, dynamic enterprise clients, and wanted. And our relationships with our clients whether calls are slow or surging a! Contact centers, transcending geographic limitations and typical work hours more about contact. I use the money to take my grandchildren shopping or on day trips tirelessly on behalf of our entrepreneurial dont... By Okta with onboarding and eLearning or surging, a network of experienced agents who understand brand. Welcoming customer-focused professionals and businesses into a thriving agent community sits at the core, dedicated.
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